• UK Based Support   We are UK based and happy to answer any questions or queries you may have. Have a question? Talk to one of our staff on +44(0)1566 784666 or email sales@arundellarmsshop.co.uk
  • UK Delivery From Just £2.95, Competitive International Rates   Standard UK delivery is just £2.95, 1st class delivery is available for just £3.95. All of our goods are dispatched the next working day via Royal Mail. You can expect your products within 3-7 working days unless otherwise specified. Some of our products may take up to 7 working days but this is specified on the product page and clearly visible prior to ordering. We also offer a next day delivery service which can be selected at checkout.
  • Backed by The Arundell Arms Hotel   The Arundell Arms hotel was opened in 1961 and has been managed by the Fox-Edwards family ever since. The fishing products for this site are hand picked by the hotel's AAPGAI fishing instructors so you can be sure that they are excellent quality and value for money. The Country Gift selection is picked for its quality as well as it's design to be perfect for any home.
  • 30 day refund guarantee   We want you to be happy with your purchase and so if you are not satisfied that the product is as described or is damaged in any way please let us know as soon as possible. We will do our best to replace the item or offer an alternative within 30 days. If no alternative is available or you're still not happy we will refund your offer with no quibbles.
  • Thousands of happy customers   We endeavour to provide an excellent service in all aspects of our business. Since we opened our web store we have served thousands of happy customers. We're sure that our service is excellent but we welcome any comments or suggestions so please do.

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30 Day Returns Policy

The Arundell Arms Shop prides itself on the quality of our service and we always endeavour to meet the highest standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction.

If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01235 770266. We will then arrange the best course of action to take. In all the above instances any costs incurred in returning items will be fully reimbursed.

If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.

If for any other reason you want to return a product to us we offer a 30 day returns policy. All that we ask is that you please notify us of any issues within 7 days of receiving the item and return the item - unused and in its original packaging - within 30 days of receipt. We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parcelforce for larger items, with adequate insurance to cover the value of the item. To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return. Return postage costs will not be reimbursed.

If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.

Your statutory rights are not affected by the above terms and conditions.

COMPLAINTS PROCEDURE

We pride ourselves on the high level of customer care that The Arundell Arms Shop provides. However, if you have a complaint please e-mail sales@arundellarmsshop.co.uk or telephone 01235 770266 detailing the following:

  • Order number
  • Description of goods (please make this as informative as possible)
  • Contact name and telephone number and/or e-mail address

We will endeavour to respond to your complaint within a maximum of 48 hours, providing a resolution to the complaint or at the very least a timescale for such resolution (you will of course be kept fully informed of its progress if this is the case). All complaints will be kept strictly confidential.